Gender Aspects of Social Services for People in Need of Extraneous Medical and Social Care

Doroshenko M.Iua, Koroleva K.Iub, Lazurenko N.Vc, Podporinova N.Nd, Polenova M.Ee, FSAEI HE Belgorod State National Research University, Russia, 308015, Belgorod, Pobedy Str., 85,

The objective of the empirical study of the gender aspects of social services was to study the impact of gender representations of employees and clients of social services on the provision of social services. In our study, we relied on the concept of gender, formulated in the framework of the socio-constructivist approach, and applied a methodically mixed research strategy. Based on the materials of the study, which included a formalized revision of documents on 50 cases of social services (50 personal files of clients at the home-care department, 50 acts on establishing the level of social services for clients, 50 individual programs for the provision of social services, 50 diaries of social workers providing home-based services), we studied a focus-group with leaders of social services and social workers, including controlled monitoring of the provision of social services and in-depth interviews with consumers of social services at home. A comparative analysis of the data was carried out in the subgroups of specialist and clients, men and women, and the level of service. The results of the study showed the dominance of the gender-role approach in the practice of social services for the population. According to the results of the study, the hypothesis about the perception and representation in the public mind of the profession of a social worker and the social service industry in general as predominantly female was confirmed. The grounds for such gender occupational segregation are related to objective socio-economic conditions associated with the level of remuneration in the industry and the low prestige of employment in this area and the general trend associated with the displacement of women to less prestigious and less paid positions. The dominant sociocultural norms such as leadership, physical endurance, rigidity seen as masculine qualities, and care, kindness, attention seen as feminine qualities, associated with expectations regarding representatives of a certain gender also have effect. Separation of gender role expectations is present both in relation to clients of social services by the types of services received by men and women, and in the assessment of the activities of social workers providing social services. These studies indicate that the principle of gender compatibility of a social worker with a client cannot always be applied. This can reduce the level of confidentiality and comfort when receiving social services from clients, for example, sanitary and hygienic ones. Pages 1 to 15




Innovation in Resolving Customary Sanctions in Criminal Cases in Bali

I Dewa Made Suarthaa*, I Dewa Agung Gede Mahardhika Marthab, Made Dandy Pranajayac, a,cUniversitas Udayana, Indonesia, bUniversitas Warmadewa, Indonesia, Email: a*dewa_suartha@unud.ac.id

The purpose of this study is to find out and analyse the importance of the application of custom sanctions and the consequences of fair punishment of perpetrators by district courts in the resolution of customary criminal cases in Bali. The method used is an empirical legal science method by directly digging field data and documents analysed descriptively qualitatively. The results of the research show that district court judges in Bali have never linked custom sanctions in their decisions expected by the community to perpetrators of customary criminal acts because they have not been regulated in the Criminal Code. Therefore, in the future it is expected that district court judges must have the courage to associate customary sanctions as additional penalties expected by indigenous peoples in addition to criminal sanctions in the Criminal Code in resolving customary criminal cases in Bali and to those authorised to make Laws (KUHP) and drafters of the Criminal Code new ones in the future must follow up on this matter. Pages 16 to 33




Developing a Model of Sustainable Competitive Advantage (Causal Empirical Case Studies from Indonesia)

Anuar Sanusia*, Lydia Sumiyatib, Andri Winatac, Lukmanul Hakimd, a,c,dFaculty of Economics and Business, Darmajaya Institute Informatics and Business, Lampung, Indonesia, bFaculty of Economics, Gentiaras School of Economics, Lampung, Indonesia, Email: a*anuarsanusi@ymail.com

The objective of the study was to develop a model of sustainable competitive advantage as a form of excellence in creating a college-based resource strategy; explanatory through the operational direction of research variables based on the variables of growth and learning perspective, financial perspective, customer perspective, and internal/ internal business perspective as the independent variable.  Further variables related to issues of research from the sustainability perspective as a dependent variable. The research method uses explanatory survey method (explanatory survey method) containing the description, and relational research focused on the explanation of the relationship between variables. Financial Sustainability was found to not affect Sustainability Perspectives because it is already fixed as handled by the foundations. So the conclusion of this research can be seen from the development of that model that there are three main pillars in continuous work improvement in private universities through Learning measurement, Research and Community Engagement. The three pillar’s functions are supported by shared work sustainability as presented, together with supporting tools which can be implemented in private higher universities. Pages 34 to 43




Contribution of a School Principal's Leadership Competencies and Compensation for the Performance of Teachers in State High Schools in Bandung, Indonesia

Budimana, aUIN Sunan Gunung Djati Bandung, Email: abudiman@gmail.com

Achieving the goals of the school, both in terms of quantity and quality, depends very much on the people who are members of the school institution. The success of the school can be seen from the success of the teacher's performance at the school. Several factors affect teacher performance, one of which is the leadership competency of the principal and compensation. Therefore the study aims to determine the contribution of principals' leadership competencies and compensation to the performance of teachers in Bandung's high schools. The population in this study were all educators in Bandung City Senior High School who were certified, but the determination of the number of samples was calculated by the Slovin formula with an error of 10%. The measurement instrument used in this study was a questionnaire. The results of the study showed that there was an influence on the competency of the principal's leadership and compensation on the teacher's performance both partially and simultaneously. Pages 44 to 53




Implementation of Siri' Na Pacce's Local Wisdom Values to Create Good Governance and Corruption-Free South Sulawesi, Indonesia

Ismaila*, aInstitut Pemerintahan Dalam Negeri (IPDN) Indonesia, Email: aismailnurdin@gmail.com

Corruption is one of the obstacles to development in developing countries, including Indonesia. One factor of corruption is the problem of morality. To overcome this problem, a way that can be used is the implementation of the Siri 'Na Pacce values as local wisdom. This is qualitative research. Data was collected through literature research, in-depth interviews and FGD. Data were analysed qualitatively and described descriptively. Based on the analysis, it can be concluded that corruption in Indonesia has been classified as an extraordinary crime. One of the methods used to eradicate corruption is the application of local wisdom values, the Siri ’Na Pacce culture as a new approach in preventing corrupt behaviour. Siri Na Na Pacce's culture contains honesty, social solidarity, and compliance with regulations. The value of Siri 'Na Pacce must be implemented by people and government officials so that people can optimise the prevention of corruption in order to realise good governance. Pages 54 to 64




The Importance of Principal's Managerial Ability and Motivation in Improving Teacher Performance: Case Study in Islamic Based High Schools in West Java, Indonesia

Jaja Jaharia, aUIN Sunan Gunung Djati Bandung, Indonesia, Email: adjadjadjahari@gmail.com

This study discusses the influence of managerial ability and motivation on the performance of Islamic-based secondary school teachers in West Java. This research is Export Facto research. The instrument approves the data using a questionnaire. Samples were taken for 15% of the population of Islamic-based secondary schools in West Java spread across 24 districts/cities in West Java, 53 schools. The number of respondents was 176 teachers. This research was conducted using a survey method with a quantitative approach to test the research hypotheses. The results showed that both partially and simultaneously, the principal's managerial skills and work motivation affected the performance of teachers in Islamic-based schools in West Java. Pages 65 to 76




Issues of Morality and Whistleblowing in Short Prevention Accounting

Komang Adi Kurniawan Saputraa*, Bambang Subrotob, Aulia Fuad Rahmanc, Erwin Saraswatid, aDoctoral Program of Accounting Science, Faculty of Economics and Business, Brawijaya University  of Malang, Indonesia, b,c,dDepartement of Accounting, Faculty of Economics and Business, Brawijaya University of Malang, Indonesia, Email: a*komangadikurniawan@gmail.com

This study aims to examine the effect of morality and whistleblowing variables on the prevention of fraud in village fund accounting. This was done in Buleleng Regency, Bali-Indonesia Province with the consideration that this district is the widest and has demographics with very heterogeneous characteristics, so it is interesting to examine this object. The sample used was 57 villages from 129 villages in Buleleng Regency. The technique of determining the sample is done randomly. And hypothesis testing uses multiple linear regression analysis. The results of this study are that morality and whistleblowing have a significant positive effect on fraud prevention of village fund accounting. This shows that the variables of morality and whistleblowing have an essential role in preventing fraud. Pages 77 to 88




The Role of Small-Scale Manta Ray Tourism in  Eastern Indonesia’s Marine Protected Areas

Maulita Sari Hania*, Michael Lückb, Jamaluddin Jompac, M. Natsir Nessad, Alan T. Whitee, Hanifah M.I.H.Pf, a,c,dFaculty of Marine Science and Fishery, University of Hasanuddin, Indonesia, bFaculty of Culture and Society, Auckland University of Technology, Australia, eFaculty of Fisheries and Marine Science, University of Washington, USA, fFaculty of Marine Science and Fishery, University of Udayana, Indonesia, Email: a*msh.hutapea@gmail.com

Manta ray watching tourism worldwide has been reported to bring a significant economic impact that contributes to the effective management of sustainable wildlife tourism. This study was conducted to analyse the role of small-scale tourism businesses in Marine Protected Areas (MPAs) of Nusa Penida, Komodo, and Raja Ampat, both in Indonesia, that offers manta ray tours and determines their significant contribution to the park management. We conducted surveys with 101 respondents from manta ray tourism services and phone interviews with three park managers. The results of this study indicate that more than 90% of respondents engage in conservation activities. The small-scale businesses include boat rentals, gear rentals, dive shops, tour operators, homestays and souvenir shops that promote manta ray conservation through their products and services;  educating tourists and staff, collecting plastics when diving and snorkelling, regular beach clean-ups, waste management, recycling programs, manta ray monitoring and photo ID activities. Furthermore, the Marine Protected Area (MPA) management confirmed by establishing a partnership with the small-scale manta ray’s tourism businesses to ensure the authentic manta ray experience for tourists and achieving sustainable businesses for the locals. In summary, there are three significant roles of small-scale manta ray tourism business including species protection, sustainable tourism compliance, and effective MPA management that still needs to be strengthened to provide maximum benefits to conservation and tourism. Pages 89 to 102




Intellectual Capital Disclosures in Public Sector Organisations

Partiwi Dwi Astutia, Abdul Rohmanb, Anis Chariric, aFaculty of Economics and Business, Warmadewa University, Denpasar, Indonesia, b,cFaculty of Economics and Business, Diponegoro University, Semarang, Indonesia, Email: apartiwi_astuti@yahoo.co.uk,  babdulrohman@lecturer.undip.ac.id,  canis_chariri@live.undip.ac.id

This study aims to assess the quality of intellectual capital disclosures in public sector organisations. Disclosure of intellectual capital is assessed from the disclosure of human capital, relational capital and structural capital. A study of public sector organisations was conducted in the Level II Region of Badung Regency in Bali Province. Data were collected using questionnaires sent to educator accountants and public sector accountants. Descriptive statistics, using SPSS 22.0 software, comprised the data-analysis technique used in this study. The study found that the disclosure of entrepreneurial innovation is best practice for human capital disclosure, while the disclosure of backlogs, distribution channels, collaboration, licensing agreements, quality standards and images are best practices for relational capital disclosure. The disclosure of management philosophy, management processes, information/networking systems and financial relations are best practices for structural capital disclosure. Pages 103 to 121




A Student Loyalty Model: Promotion, Products, and Registration Decision Analysis - Case Study of Griya English Fun Learning at the Tutoring Institute in Wonosobo Central Java

Richardoa, Madya Datuk Dr Muhammad Hussinb, Muhammad Helmi Bin Normanc, Hapzi Alid*, aStudent of University Kebangsaaan Malaysia, b,cLecturer of University Kebangsaaan Malaysia, dLecturer of Universitas Mercu Buana (UMB), Jakarta Indonesia, Email: d*my.manuscript01@gmail.com

ASEAN Economic Community (AEC) became a new chapter for Indonesia at the end of 2015. This triggers the workforce to improve their English language skills. It is solely to improve the competitiveness of local human resources with foreign workers, especially from ASEAN. As a result,  English training or Tutoring began to emerge in both rural and urban areas. Griya English Fun is one of the various Tutorings in Wonosobo district who tries to provide English language training services to children ranging from junior high school to university students. In the competition in the Tutoring industry, it can be said that the number of students registers to Griya English Fun have decreased. Researcher examines more deeply about what factors influence students in registering at Griya English Fun. This type of research is quantitative research. The population is students of Griya English Fun, with the sample are 100 students. While the variables used are promotion and price, the decision to register as a mediating variable and student loyalty. The analytical tool used is SEM PLS. From the results of the study found that the promotion and price variables have a positive and significant effect on students' decisions to enrol in Griya English Fun. The promotion has no positive and significant effect, but the price has a positive and significant effect on student loyalty. While other findings are the decision of students enrolling in Griya English Fun also has a positive and significant effect on student loyalty. Pages 122 to 146




The Influence of Work Motivation, Entrepreneurship Knowledge and Advocate Independence on Advocate Performance

Sugeng Prayetnoa, Hapzi Alib*, aFaculty of Economics and Business, National University of Jakarta, Indonesia, bDoctoral Program Management, Univeritas Mercu Buana (UMB), Jakarta, Indonesia, Email: b*my.manuscript03@gmail.com

This study aims to analyse the influence of advocate's work motivation on advocate performance partially, knowledge of entrepreneurship of advocate on the partial advocate of performance, independence of advocate work on partial advocate performance, and advocate work motivation, knowledge of entrepreneurship of advocate and independence of advocate work simultaneously. The population of this research is Law Firms that exist in all the Greater Jakarta area. While the sample is 25 per cent of the existing Law Firm, then Obtained 123 Law Firms. In general, there are two divisions of the Legal Firm, namely division of litigation and non-litigation division. Thus Spake Obtained the number of units observed is as follows: 2 x 123 = 246 units. The research is Quantitative analysis method using multiple linear regression analysis, Followed by determination analysis (R Square) partial hypothesis testing (T test) and simultaneous (F test) with alpha 5 per cent (0.05). Before further analysis, the data quality and classical assumption test were conducted—analytical tools using SPSS version 23.0 for Windows. The result of the research shows that the work motivation of advocate has an effect on the performance of advocate partially, the knowledge of entrepreneurship of the advocate has an effect on the performance of the advocate partially; the advocate's independency has an effect on the advocate's performance; and the advocate's work motivation, knowledge of entrepreneurship and independency of advocate influence on the advocate's performance simultaneously at the advocate's office Law Firm in Jabodetabek Data quality and classical assumption test were conducted. Pages 147 to 164




An Optimising Strategy for Minimarket Modern Retail Business Performance in Indonesia

Syahmardi Yacoba*, Sucherlyb, Diana Saric, Asep Mulyanad, Hapzi Alie, aFaculty of Economics and Business, Universitas Jambi, Indonesia, b,c,dFaculty of Economics and Business, Universitas Padjadjaran, Bandung, Indonesia, cFaculty of Economics and Business, University of Mercu Buana, Jakarta, Indonesia, E-mail: a* syahmardi_yacob@unja.ac.id

This study aims to examine the influence of the attractiveness of the retail industry and the uniqueness of resource capabilities on competitive and alliances strategy as well as evaluating its implications for the business performance of retail minimarket in Jakarta and Bandung. Descriptive and quantitative methods used in this study with analysis units are the minimarket retail business. The Managers and supervisors are as observations unit from retail outlets in Jakarta and Bandung. The result shows that the management in formulating its business strategy has examined the appeal of the attractive retail industry, capabilities of the unique, competitive and alliance strategy with appropriate and the performance of business minimarket well. The attractiveness of the retail industry is an essential factor in the formulation of competitive strategy. Alliance and competitive strategy mediate the effect of retail industry attractiveness and uniqueness of the performance capabilities of the minimarket. The study found a superior performance optimisation strategy model for minimarket business that has not been found by previous studies. Pages 165 to 176




The Role of Destination Image on Visiting Decisions through Word of Mouth in Urban Tourism in Yogyakarta

Christina Catur Widayatia*, Hapzi Alib, Dudi Permanac, Arissetyanto Nugrohod, a,b,c,dDoctoral Program of Universitas Mercu Buana, Indonesia, Email: a*achristinewijaya73@yahoo.co.id, acatur.widayati@mercubuana.ac.id

The purpose of this study is to explore the differences between two different groups, namely the locals and the former tourists in Yogyakarta, in their perception of the affective image, cognitive image, unique image, price image, and place attachment in Yogyakarta. The population in this study is the city of Yogyakarta as a tourist community. The determination of the sample size of the population is based on those suggested by the tool analyse. The sample was selected using a random sample. The total sample is 260 respondents of this study consisted of two groups of the urban sample in Yogyakarta. The sample is 260 respondents consisting of 128 residents (49.2%) and 132 previous ratings (50.8%) in Yogyakarta. Data Analysis generally confirms the structural relationship of all components of the image and visiting decisions from word of mouth. However, differences were identified between two groups in terms of the perception of the image of their destination and their decision to engage in communication by word of mouth. Especially, people involved through word of mouth mainly influenced by the overall image of the destination component. Pages 177 to 196




Determinants of Company Decision Making for Foreign Exchange Hedges

Margarita Ekadjajaa, Agustin Ekadjajab*, Hennyc, a,b,cFaculty of Economics and Business Tarumanagara University, Indonesia, Email: b*agustine@fe.untar.ac.id

In facing business competition, business activities should be planned and controlled well especially for business dominated by foreign currency as the payment currency. A company with international class business activity need a reserve in the form of foreign currency. That reserve is often called as hedging or value protection. Hedging activity done by company management in facing the foreign exchange fluctuation is one of the alternatives of using a derivative instrument. Purpose of this research is to analyse the determination of company decision using foreign currency hedging. Data collected from the financial report of various industry companies, which are listed in the Indonesian stock exchange (BEI) during the period of 2014-2017. Research data is panel data and analysed by using the logical regression method and review application program. The research instrument used in analysing determination of the company decision to use foreign currency hedging is consisting of financial ratio (independent variables are leverage (LEV); growth opportunity (GROWTH); liquidity (CR); and ownership (independent variables are institutional ownership (INST); managerial ownership (MOWN);  and public ownership (POWN)). The research result is showing that only institutional variable and public ownership, which is affecting company decision making to use a derivative instrument in doing foreign currency hedging. Pages 197 to 210




Water Pollution, Income Loss and Health Impact as Externalities from Illegal Gold Mining: A Case Study from Two Districts in Jambi Province, Indonesia

Muhammad Ridwansyaha*, Sopian Hidayatb, Heribertac, Nurul Anward, aFaculty of Economics and Business, University of Jambi, Kampus Pinang Masak Jl. Raya Jambi-Ma. Bulian KM. 15, Mendalo Darat, Jambi, Indonesia, bConservation Strategy Fund Indonesia, Graha Simatupang, Tower 2, Unit C, Jl. TB. Simatupang, Kav. 38, Jakarta 12540, Indonesia, c,dFaculty of Economics and Business, University of Jenderal Soedirman, Jl. Profesor DR. HR Boenyamin No.708, Dukuhbandong, Grendeng, Kec. Purwokerto Utara, Kabupaten Banyumas, Jawa Tengah 53122, Indonesia

This study examined the water pollution, incomes loss, and health impact as externalities caused by illegal gold mining (IGM) activities in two districts (Merangin and Batanghari) in Jambi Province, Indonesia. This study conducted face to face interviews from June ?? to July 2018 of hundred respondents from two districts on their perspectives of IGM. The result found that two villages (Baru and Tiga Alur) were severely affected by the IGM activities. Most of the excavated lands were ex-rice fields owned by the residents who thought the IGM more profitable than farming. This study revealed that the agricultural production cost is more than double since the IGM existed in the area so that less household income received. It also found people in the districts are suffering from skin infections, acute respiratory infection (ISPA), smallpox, asthma, and cough. The sample analysis demonstrated water from Batanghari River, and Merangin River contained a low level of mercury, but it may intensify if the IGM is persisted in the area and cause a more significant impact on health. It also detected the existence of E. Coli and coliform in Batanghari River. The People's Mining Area (WPR) is expected to provide a solution to various impacts that occurred. Pages 211 to 224




GAAP Measures to Non-GAAP Measures: the Boeing Company’s Financial Statements 2016 - 2018

Rene Johannesa, aUniversitas Bakrie, Indonesia

The purpose of this paper is to synthesise insights from existing research on the disclosure of the GAAP measures to NonGAAP measures, from an international point of view, and suggest several avenues for future research in this area, especially in the aircraft industry. Methodology approach - in conjunction with the analysis of existing research, the paper examines how different regulators and accounting standard setters have approached the topic of non-GAAP measures disclosure. The paper shows the results of how GAAP measures have been found to be more informative than NonGAAP measures in several scenarios. The Boeing Company, where GAAP measures and NonGAAP measures are compulsory, in the aircraft industry where these measures are voluntary but regulated and companies where they are not regulated. However, in certain circumstances, these measures may also mislead investors. Corporate governance mechanisms can curb managers’ opportunistic use of these measures. Pages 225 to 240




Determinants of Good Corporate Governance in the Banking Industry in Indonesia

S. Napitupulua*, I. Primianab, S.R. Nidarc, N. Effendid, D.M. Puspitasarie, aStudent of Doctoral Program, Faculty of Economy and Business Padjadjaran University/ Director of Indonesian Financial Services Authority, Indonesia, b,c,dLecturer of Faculty of  Economy and Business Padjadjaran University, Indonesia, eStudent of Doctoral Program Faculty of Economy and Business Padjadjaran University/ Lecturer of Faculty of  Business and Management, Widyatama University Indonesia, Indonesia, E-mail: a*sotarnapit@gmail.com

This study aims to identify the determinants and effectiveness of good banking governance practices in Indonesia. Data was collected based on verified theories, while the analysis method was obtained from the presentation of descriptive statistics, and factor analysis using the Structural Equation Model (SEM). Furthermore, the successful application of the principles is influenced by leadership, organisational culture, fit, and proper test. The results show that leadership and organisational culture have a positive and significant effect on the success of good corporate governance practices. Also, the fit and proper test, significantly moderates the relationship between leadership, thereby, making the study and organisational culture useful for bankers in effecting the practice, especially in commercial banks. Pages 241 to 250




Classification of Compliance Tax Payments for New Private Personal Tax using the Data Mining Method

Agus Bandiyonoa, Dewa Bagaskarab, aPolytechnic of State Finance STAN, Tangerang, Indonesia, bPolytechnic of State Finance STAN, Tangerang, Indonesia, Email: aagus.bandiyono@gmail.com, agusbandiyono@pknstan.ac.id, b bagaskaara@gmail.com,

Increasing the number of new personal taxpayers from year to year is not followed by an increase in the level of compliance with tax payments. The number of new individual taxpayers who make tax payments is still below the target set in 2015 and 2016. The low level of tax compliance can be seen in the Bulukumba Primary Tax Service Office. Classification of tax payment compliance for new individual taxpayers can be done to provide guidance and information on whether a taxpayer is a compliant taxpayer or not. This information can be used to develop appropriate plans and strategies to improve tax payment compliance for new personal taxpayers. The classification and information were obtained from using methods of data mining. This study used the data mining method with techniques, attributes, classes, algorithms, and components or variables for the selection of a predetermined model. This study used an algorithm decision tree or C4.5 to classify data mining. The making and selection of models were done to be used as a reference model for classification. The model chosen in this study shows that the age variable has the most important role to play in classifying whether a new individual taxpayer is likely to comply or not related to his tax payment. Pages 251 to 270




Job Satisfaction as a Mediator of Career Development and Job Security for Well-Being

Anastasia Sri Maryatmia, Nandan Limakrisnab*, a,bUniversitas Persada Indonesia YAI, Jakarta, Indonesia, Email: b*correspondent.author@gmail.com

Slowing growth and rising production costs as a result of the global economic crisis  has prompted many companies to compete by cutting prices and costs. Also, the employment trend is being changed. Employees are expected to maintain high-quality work by improving efficiency and productivity during a situation filled with uncertainty and change. Thus, employees are facing increasing pressure to do more work and work overtime. Hypothesis test results showed that career development and job security indirectly affect well-being through job satisfaction, indicating that job satisfaction has a central role in well-being. The results of this study indicated that increased job security tends to be followed by an increase in well-being. Having job security in this study means that people feel that individuals obtain guarantees on job security and stability of the job content owned by individuals now and in the future. Obtaining such a guarantee will make people satisfied with their work and in turn, will lead to increased well-being. Pages 271 to 283




Impact of Self-Leadership on Student Critical Thinking

Arifin Maksuma, Desy Safitrib, Nurzengky Ibrahimc, Arita Marinid, Apri Wahyudie, a,b,c,d,eUniversitas Negeri Jakarta, Indonesia, Email: aamaksum@unj.ac.id, bdesysafitri@unj.ac.id, cnurzengkyibrahim@unj.ac.id, daritaaritamarini@unj.ac.id, eapriwahyudistitpringsewu@gmail.com

This study aims at offering a model to improve student critical thinking through self-leadership at elementary schools in South Jakarta in Indonesia. This model presents that critical thinking can be developed by analysis of cognitive skills, interpretation, inference, evaluation, and monitoring. However, the correlation between explanation and critical thinking is not supported in this study. Student self-leadership is predicted by self-monitoring, goal setting, self-rewarding, self-punishment, clues strategies, intrinsic rewards, rewards after successful activity completion, focusing on attracting task features, desiring successful performance, self-talking, and assessing own thoughts and ideas. Data were collected from 205 students at Grade V from Guntur 01, 03, 08, and 09 public elementary schools in South Jakarta in Indonesia. Analytical data applied the Structural Equation Modelling (SEM). The results showed that there is a positive correlation between student critical thinking and its five dimensions, specifically, analysis of cognitive skills, interpretation, inference, evaluation, and monitoring.  However, the association of explanation with critical thinking is not supported in this study. Findings also confirmed that self-monitoring, goal setting, self-rewarding, self-punishment, clues strategies, intrinsic rewards, rewards after successful activity completion, focusing on attracting task features, desiring successful performance, self-talking, and assessing own thoughts and ideas are positively related to student self-leadership. Pages 284 to 304




Tourism Consumer Behaviour through Social Media

Dewi Indriani Jusufa, aInternational Women University. Bandung. Indonesia, Email: adewijusuf@iwu.ac.id,

The development of technology and information encourages practices to manage the marketing mix such as promotion to be more effective. One form of promotion that can be realised and can reach broad market groups is through social as a means of promoting a tourist destination. The purpose of study is to 1) produce a picture of the profile of internet users in Indonesia 2) produce an analysis of tourist behaviour in accessing social media as a means of information dissemination and promotion of tourism products. The research used a qualitative descriptive method. Where researchers will describe how the use of social media is related to effective tourism marketing. The results showed that social media is used in almost all ages, and can be used as an effective means of promotion and rapid dissemination of information. Pages 305 to 324




Educational Management Objectives in the Liberal Market: A Case from Muhammadiyah Boarding School

Eni Purwatia, Herningsihb, Aris Risdianac, Reza Bakhriar Ramadhand, Nuni Oktavianie, aSchool Postgraduate, Sunan Ampel State Islamic University Surabaya, Indonesia, bFaculty of Science and Technology, Education University of Muhammadiyah Sorong, Indonesia, cDepartement of Da’wah Management, Sunan Kalijaga State Islamic University, Indonesia, dSchool Postgraduate, Sunan Kalijaga State Islamic University, Indonesia, eSTAIS Dharma Indramayu, Indonesia, E-mail: aenipurwati@uinsby.ac.id, bherningsihning068@gmail.com, carisrisdiana.kalijaga@gmail.com, dmanmanna93@gmail.com, enunidosen@gmail.com

One of the goals of educational institutions is to provide quality education services. Muhammadiyah Boarding School (MBS) Yogyakarta is one of the educational institutions oriented towards quality education for students. The quality of this  education is not only applied in general education but also in the education of Islamic boarding schools that it runs. Quality education is the main object to be achieved by all SBM human resources. Management of education according to the objectives of quality education has proved successful. In a relatively short period, SBM emerged as an educational institution that was accepted by the wider public, from Sabang to Merauke. The slot booking for the 2020 period has been fulfilled since 2019 or one year earlier, which is evidence of high public interest. The community itself does not care about the registration fees of tens of millions to pursue the quality of education. This research uses a qualitative approach to management science. By using Management by Objectives (MbO) theory, this study found that SBM is an Islamic educational institution that is managed with capitalistic principles. Quality education as an object of an institution, cannot avoid free competition in the education market. The interests of the community themselves in seeking quality education services become representative social conditions for the interests of educational capitalism in general and Islamic education in particular like this SBM. Pages 325 to 343




Factors Affecting the Performance of State Civil Apparatus: a Study in the Religious Office of Palembang City, Indonesia

Fatimaha*, Omar Hendrob, Muhammad Idrisc, Choiriyahd, Yusmaniare, a,b,c,d,eUniversitasMuhammadiyah Palembang, Indonesia, Email: a*fatimahma@yahoo.co.id

This research was conducted on 134 State Civil Apparatus working in the Offices of Religious Affairs (KUA) separated in 16 Districts in Palembang City. The purpose of this study is to examine the factors that influence the performance of the State Civil Apparatus in the Religious Affair offices. We used the variables leadership style and competence as exogenous variables, working motivation functions as a mediator, and performance as an endogenous one. We applied path analysis approach to data analysis. The results show that leadership style and competency directly and significantly influence motivation. Moreover, it indicated that competency has more influence than leadership style on motivation. Leadership style, competence, and motivation have significantly direct effects on performance yet competency is more influential than leadership style and motivation. Additionally, motivation significantly mediates the effects of leadership style and competence on performance. Pages 344 to 355




Determinants of the Social Entrepreneurial Intention of Young Entrepreneurs in Indonesia

Garaikaa, aDepartment of Management, STIE Trisna Negara, Street MP, Bangsa Raja 27, Belitang- East OKU South Sumatera, Indonesia, Email: agaraikastietrisnanegara@gmail.com,

This study aims to investigate the determinants of social enterprise intention on young entrepreneurs in Indonesia. This study is  needed due to the lack of research related to social-oriented start-up entrepreneurs. From the future perspective, start-up businesses in Indonesia have become the main part of the national economy support. This study used a survey method of 246 respondents on young entrepreneurs who start social-oriented businesses (start-ups) in Indonesia. Using Structural Equation Modelling (SEM) analytical method, research findings revealed that entrepreneurs who have high empathy and moral obligation affect high social entrepreneurial intention.  Moreover, empirical evidence indicated that prior experience by young entrepreneurs could increase the intention to start doing business in the  social field. These findings contribute to the government in improving the economic growth through entrepreneurship. In addition, the development and empowerment of young entrepreneurs as future social entrepreneurs would be one way of increasing the sustainability of social entrepreneurship and of economic improvement. Pages 356 to 373




Measuring the Professionality of School Teachers’ Performance: The Context, Input, Process, and Product (CIPP) Model

Muhamad Riyada*, Munakibb, Thamrin Abdullahc, Rita Retnowatid, aPost Graduate Program Universitas Pakuan Bogor, Indonesia & Institut Ummul Quro Al Islami, Jalan Moh. Noh. Nur no.114 Bogor 16640, Indonesia,  bPost Graduate Program Universitas Pakuan Bogor, Indonesia, cUniversitas Pakuan Bogor, Indonesia, dUniversitas Pakuan Bogor, Indonesia, Email: a*muhamadriyad@unpak.ac.id, m.riyad@iuqibogor.ac.id, b munakib@unpak.ac.id

This paper seeks to understand, to what extent does the professionalism of school teachers contribute to formulating a strategic plan to lift-up their performance. For this purpose, a CIPP (context, input, process, and product) model is used and, as a case study, our research area is the Teacher Professional Education Elementary School Program in Bogor Regency; the closest neighbour of Jakarta, Indonesia. Data was collected based on a survey on official documents and interviews with the authority, experts, and school teachers. As a result, all components of the CIPP are good, except for the “Input” component. More specifically, “Context” is categorised as “good” with a score of 80%. It consists of policy, assessment analysis, and objectives of the Teacher Professional Education program. Meanwhile, the “Input” component which covers strategy, structure, program and planning, procedure/mechanism, infrastructure support, human resource support, funding/budget support, monitoring, and control, received a “moderate” category, with a score of 50%. The score of the “Process” component, i.e., program socialization, file selection, determination of certification patterns and payment of professional allowance is scored 70% and  “Product is 80%. This research is unprecedented because (1) our focus is not only on the usual subject, namely teacher performance, but also on Teacher Professional Education policy, and (2) A CIPP model is applied as the principal analysis tool. Pages 386 to 399




The Use of Anthropomorphic Representation of Earth as an Environmental Campaign Icon: A Study Regarding Character Ideas and Design of Earth-Chan

Muhammad Khairila*, Gemilang Bayu Ragil Saputrab, Muhammad Nur Alic, Ilyasd, a,b,dDepartment of Communication Studies, Faculty of Social and Political Sciences, Tadulako University, Palu, Indonesia, cDepartment of Sociology, Faculty of Social and Political Sciences, Tadulako University, Palu, Indonesia, E-mail: a*mkhairil@untad.ac.id

Climate change is a real condition that is happening now. The environmental conditions cannot be neglected or ignored. Many attempts for this condition to improve are being implemented. Many campaigns are also being carried out to spread awareness of climate change; one of them is the anthropomorphic representation of earth into Earth-Chan. This study describes the design and purpose of Earth-Chan, as well as the spread of information on social media and microblogging sites. This study uses the qualitative descriptive approach of semiotics analysis. The Earth-Chan design breakdown shows that the designs allude to real-world problems, such as environmental destruction and the ever-growing flat earth believers. The simplistic and straightforward design is also utilised to reach a wider audience. Pages 400 to 411




Measuring the Effectiveness of School Operational Assistance: The Context, Input, Process, and Product (CIPP) Model

Munakiba*, Muhamad Riyadb, Thamrin Abdullahc, Eka Suhardid, aPost Graduate Program Universitas Pakuan Bogor, Indonesia, bPost Graduate Program Universitas Pakuan Bogor, Indonesia & Institut Ummul Quro Al Islami Bogor Jalan Moh. Noh. Nur no.114 Bogor 16640, Indonesia, cUniversitas Pakuan Bogor, Indonesia, dUniversitas Pakuan Bogor, Indonesia, Email: a*munakib@unpak.ac.id, bmuhamadriyad@unpak.ac.id, m.riyad@iuqibogor.ac.id

This paper aims to study the effectiveness of the school operational assistance program (SOAP) and to improve the way to manage the SOAP. The SOAP is an Indonesian government program to boost pre-university schools in their quality, productivity and efficiency. For this purpose, the method that we use to evaluate its effectiveness is the context, input, process, and product (CIPP) model. As a case study, this model is applied to a secondary school located in the city of Tangerang, the closest neighbour of Jakarta, Indonesia. Data was collected based on a survey of official documents and interviews with school principals, school teachers and school committee members. Interestingly, as a result of this study, all components of CIPP showed a good outcome, except in terms of “Process”. More specifically, the component “Context” which consists of SOAP objectives, school objectives and policy determination has scored 4.73 (in the scale 1 to 5). However, “Input” which covers activity plans, procedures and mechanisms, organisational structure, monitoring and control, human resources, infrastructure and budget, has a score of 4.05. The score for the “Process” component is 3.98, and that of “Product” is 4.55. This research is unprecedented because our focus is not only on the usual elements of SOAP management, education quality and education funding, but also uncovers the SOAP as a whole. Pages 412 to 429




Legal Implications of Human Trafficking as a Weakness in the Authority of Public Policy

Poppy Andi Loloa*, Elisa Meiyanb, aChristian University of Indonesia Paulus, Indonesia, bMuhammadiyah University Makasar, Indonesia, Email:a*poppylolo881@gmail.com

This study aims to illustrate the legal implications of human trafficking in persons as a weakness of the authority of public policy through criminological analysis as part of criminal policy. This study uses a type of empirical (nondoctrinal) research; sources of data obtained from primary data (interviews, and questionnaires) and secondary data (documentation); respondents from legal counsel, judges, correctional institutions and non-governmental organisations; qualitative data analysis techniques through legal reasoning and legal argumentation against crimes found empirically and pragmatically. This research shows that the statutory regulation governing the crime of trafficking in persons has criminal liability, the content of maximum sanctions, but empirically also shows the increasing crime in trafficking in persons. This arises because of the weak oversight of public policy. The basis for increasing the qualifications of trafficking in persons into extraordinary crimes includes the lack of public policy authority to prevent the occurrence of human trafficking that starts from the illegal documentation process. Pages 430 to 452




The Influence of Learning Strategy and Self-Regulated Learning on the Ability of Vocational High School Teachers to Administer the Concept of a Network Operating System

Siyamta, Punaji Setyosaria*, Waras Kamdi, Saida Ulfab, a,bState University of Malang, Indonesia, Email:a*siyamta.1301219@students.um.ac.id

This study aims to examine: (1) the differences in the ability in administering the concept of a network operating system among the trained teachers in using online and blended learning strategies; (2) the differences of those between teachers with High Self-Regulated Learning (HSRL) and Low Self-Regulated Learning (LSRL); and (3) the interaction between the blended learning strategy and Self-Regulated Learning (SRL) for the trained teachers. This study uses a factorialised version of non-equivalent control group design. Its subjects are computer and a network engineering teachers of the Vocational High School, and the data were tested using two-way Anova. The results are: (1) there is a significant difference in the ability to apply the concept between teachers who are taught using online learning strategy and those using blended learning strategy, with the values of F = 9.763 and Sig = 0.003; (2) there is a significant difference in the ability to apply the concept between HSRL and LSRL teachers, with the values of F = 34.280 and Sig = 0.000; and (3) there is an interaction between the online and the blended learning strategy with SRL, with the values of F = 10.146 and Sig = 0.002. The advantage of this blended learning strategy is that the ability to support the concept is better than online learning with F = 9.763 and Sig = 0.003, the blended learning strategy that is suitable for technical learning is 30% face-to-face instruction and 70% online learning. Pages 453 to 466




Quality of Life for Inpatients with Schizophrenia undergoing Psychosocial Rehabilitation in Jakarta Islamic Mental Hospital

Rilla Sovitrianaa*, Dwi Sihono Raharjob, Agus Joko Santosac, Disya Siti Nurdilahd, a,b,c,dUniversitas Persada Indonesia Y.A.I. Jakarta. Indonesia, Email: a*rilla.sovitriana@gmail.com, ddisyasn@gmail.com

This study aims to Determine the Correlation between strategy and social support, coping with life quality, in psychosocial rehabilitation Mental Hospital Islam Jakarta. This research uses a quantitative research method. The sample in this study consisted of 33 schizophrenia patients in psychosocial rehabilitation Mental Hospital Islam Jakarta. A saturated sampling technique is being used as a sampling technique in this research. The method of data collection uses three scales, that is coping strategy, social support, quality of life using a Likert scale. Based on the results of the analysis, the research shows that there is a positive relationship between coping strategy and life quality of 0.67 and there is a positive relationship between social support and life quality with F calculation of 2.7 and F table of 0.7. Furthermore, the results of the data analysis, regression dummy using SPSS 22.0 for Windows obtained a correlation coefficient R = .0814. It indicates that there is a relationship between coping strategy and social support with life quality in psychosocial rehabilitation Psychiatric Hospital Jakarta. Pages 467 to 476




Social Media Influencers vs. Brand Ambassadors for Brand Image

Asty Almaidaa*, A. Nur Baumassepeb, Widi Fatima Azzahrac, aEconomic and Business Faculty, Department of Management, University of Hasanuddin, Indonesia, bEconomic and Business Faculty, Department of Management, University of Hasanuddin, Indonesia, cEconomic and Business Faculty, Department of Management, University of Hasanuddin, Indonesia, Email: a*astyalmaida@unhas.ac.id,

This study aims to determine the effect of Social Media Influencers and Brand Ambassadors on Brand Image. The data used in this study was obtained from a questionnaire (primary). The sampling method used the purposive sampling method. The number of samples used was 67 students of the Department of Management, Faculty of Economics and Business, University of Hasanuddin. The analytical method used was the descriptive analysis method and multiple linear regression analysis with SPSS 25 application for Windows. The research findings show that Social Media Influencers and Brand Ambassador variables had a positive and significant effect on Brand Image. Compared to Social Media Influencers, the Brand Ambassador variable had a dominant effect on brand image. Pages 477 to 494




The Use of Natural Resources in Southern Kalimantan for the Development of Student Entrepreneurship

Dede Mahdiyaha*, Anggrita Sarib, Adriana Palimboc, Putri V Darsonod, Fauji Nurdine, Sismeri Donaf, Tuti Alawiyahg, a,d,gDepartment of Pharmacy, Faculty of Health, Sari Mulia University, Banjarmasin, Indonesia, b,fDepartment of Midwifery, Faculty of Health, Sari Mulia University, Banjarmasin, Indonesia, cDepartment of Health Promotion, Faculty of Health, Sari Mulia University, Banjarmasin, Indonesia, eDepartment of Information System, Faculty of Science and Technology, Sari Mulia University, Banjarmasin, Indonesia, Email: a*mahdiyahdede@yahoo.co.id

Entrepreneurship is an activity of managing a business to produce value for life. The entrepreneurship development program at the Sari Mulia University campus is designed to identify and facilitate the development of potential local resources that can be used for human health, and also as a business field for students. One of the natural resources developed in this entrepreneurship program activity is the kelakai. The kelakai plant is a type of fern that grows in swampy land. The people of South Kalimantan use this plant as a medicine to cure anaemia and increase the volume of breast milk for postpartum mothers. In this program the plants are processed into healthy and nutritious food and beverage products for all people. The products of the kelakai plants are kelakai tea, kelakai meatball, kelakai chips, and kelakai masks or cream. This product is processed by lecturers and students by utilising existing technology and marketed through social media. It is hoped that this product can improve the degree of public health and increase the value of business for students to be used as a start in entrepreneurship training. Pages 495 to 507




E-Voting Systems to Prevent Conflicts caused by False Results in Elections in Indonesia

Erna Ermawati Chotima*, Adilita Pramantib, a,bUniversitas Nasional, Jakarta, Indonesia, Email: a*erna.chotim@civitas.unas.ac.id

This article discusses a system to prevent fraud in voting activities in Indonesia by utilising information technology called e-voting. Data collection in the preparation of this article uses literature review, observation, and interviews. The results of this study indicate that the e-voting system that was built reduces the problem of the voting process that was previously obtained in paper form. The use of databases in the e-voting system as data storage facilitates the processing of citizen data, so each vote is accurately counted. The e-voting system can produce appropriate and fast voting so as to minimise fraud that can lead to conflict. Pages 508 to 517



Investigating the Relationship between Current Account, Capital Account and Government Budget: Empirical Evidence from Indonesia

Antonia*, Nasfib, Sabric, Elvadonad, aDepartment of Economics Development, Faculty of Economics and Bussiness, University of Bung Hatta, Padang West Sumatera, Indonesia, bDepartment of Economics shariah, Sekolah Tinggi Ekonomi Sharia Manna Wa Salwa, Padang Panjang West Sumatera, Indonesia,  cDepartment of Management, Sekolah Tinggi Ilmu Ekonomi Hajj Agus Salim, Bukittinggi, West Sumatera, Indonesia, dStudent Doctoral of Economics, University of Andalas Padang, West Sumatera, Indonesia, Email: a*toni819975@gmail.com  

The objective of this study is to examine the relationship between current account balance, the capital account and the Government budget in Indonesia based on the quarterly data starting from 2000.1 to 2017.4. This study is important to determine the same relationship between current accounts, capital accounts and government budgets that have an impact on the increase of other fiscal variables. Econometric methodology including unit root test, multivariate VAR models and test of Granger causality were applied in this field. Based on the results of the study, the cause of current account changes to changes in capital accounts and the government budget was found. State the opposite applies which changes to capital account because to change current account and government budget. Subsequent changes in the government budget also are changes to the current account and the government budget. The conclusion is important to examine the significance of the basis for consolidating more basic current account, capital account and government budget in the country of Indonesia. Pages 518 to 539

The Effect of Knowledge Sharing on Organisational Performance with Types of Innovation as Mediation: A Study of Star Hotels in Bali Province, Indonesia

I Nyoman Sunartaa, Abdul Rohmanb, Warsito Kawedarc, aPhD. Student of the Faculty of Economics and Business, Diponegoro University, Indonesia, bProfessor Faculty of Economics and Business, Diponegoro University, Semarang, Indonesia,  cPh.D Faculty of Economics and Business, Diponegoro University, Semarang, Indonesia, Email: asunarta2000@yahoo.com,  babdulrohman@lecturer.undip.ac.id,  cwarsitokawedar@gmail.com

The purpose of this study is to examine how the role of mediation types of innovation (product innovation/service, innovation process, innovation organisational and innovation marketing) impact the relationship between knowledge sharing (KS) and organisational performance, based on the knowledge-base-view theory. Data were collected using a questionnaire sent directly to the main managers of three hotels that were rated four or five stars in Bali Province, Indonesia. The research uses organisational level analysis units. The data comprises 105 responses obtained and analysed using WarpPls 6.0. The results showed that KS had a significant positive effect on organisational performance and the types of innovations at the hotels. A positive and significant influence is also shown in the relationship between the types of innovations and organisational performance. In addition, the types of innovations positively and significantly mediate the relationship between KS and organisational performance. It is important to develop KS practices in star hotels, because through the practice of KS and tacit and explicit knowledge, organizations will be able to continuously innovate so that performance will improve. This research is the first empirical study that exploits the role of mediating the types of innovations in the relationship between KS and organisational performance. Pages 540 to 564

The Influence of Succession Management, Human Resource Planning, and Performance of Employees toward Corporate Success (Analysis of PT. Pisma Group)

Irzan Syahriala, aPostgraduate Program at Jakarta State University, Indonesia, E-mail: airzansyahrial@gmail.com

The purpose of this study is to comprehensively comprehend corporate success as a tool for the business world for consideration in formulating company policies that are very useful in the field of human resource standardisation, by applying variables that have a major influence consisting of Succession Management, Human Resource Planning and Employee Performance. The sample that we examined was 365 employees from the total population of PT, and the Pisma Group which was divided into 5 subsidiaries – as many as 4,204 employees, using proportional random sampling technique, using the Slovin formula. Sampling for each part is done by drawing attendance numbers, the numbers that come out being entitled to be research respondents. This research uses a quantitative approach with a survey method, through path analysis techniques with the help of the SPSS program, conducted in three company locations: Semarang, Pekalongan, and Surabaya. This study found that 1. There is a positive relationship between Human Resource Planning and Corporate Success. 2. There is a positive relationship between Succession Management and Corporate Success. 3. There is also a positive relationship between Employee Performance with Corporate Success. 4. There is a significant positive influence between Succession Management with Human Resource Planning. 5. A significant positive influence between Employee Performance and Human Resource Planning, and 6. There is a significant positive effect between Succession Management and Employee Performance which is analysed overall at PT. Pisma Group.  Pages 565 to 591

Local Culture-Based Education: An Analysis of Talcott Parsons’ Philosophy

Evi Fatimatur Rusydiyaha, Fathur Rohmanb, aUniversitas Islam Negeri Sunan Ampel Surabaya, Indonesia, bUniversitas Islam Nahdlatul Ulama Jepara, Indonesia, E-mail: aevifatimatur@uinsby.ac.id, bfathur_rohman@unisnu.ac.id,

This article analyses the formulation of local culture-based education using the AGIL paradigm by Talcott Parsons. Education as a cultural agent is considered a failure in the process of transmission, socialisation, and internalisation of national cultural values. The practice of local culture-based education in educational institutions is considered not optimal. Local cultural material is often considered as additional material, so it does not get the attention of educators. This condition is quite worrying because it can cause a decrease in students' appreciation of the local culture, which results in the loss of local identity of the students. For this reason, this article focussed on two things; first, AGIL Talcott Parsons’ theory, and second, analysis of problems and formulations of local culture-based education with the AGIL approach. The results of this study were formulations of local culture-based education based on four functional requirements by Talcott Parsons, namely adaptation (A): schools must obey local culture, goal attainment; (G): schools must have educational goals that are in line with local wisdom; integration (I): schools have policies or rules that maintain their relationship with the environment; and latent pattern maintenance (L): schools must have innovations in maintaining culture and are always updated in accordance with cultural demands. Pages 592 to 607

Values as a Factor in Language and Culture

Evgeniya A. Smoliia*, Tatyana V. Satinab, Larisa N. Aleshinac, aPeoples' Friendship University of Russia (RUDN University), Moscow, Russian Federation, bFinancial University under the Government of the Russian Federation, Moscow, Russian Federation, cFinancial University under the Government of the Russian Federation, Moscow, Russian Federation, a*smoliia_e@list.ru, btv-satina@mail.ru, caleshina_l@list.ru

The aim of research was identifying values as a factor in language and culture. This was an analytical-logical research based on the analysis of other researches and theories. Results showed that values express the way a person exists, and different values have different meanings for her/him, and a hierarchy of values is associated with this: a person is able to sacrifice some values for the sake of others, and vary the order in which they are realized. Like the values themselves, their hierarchical structure has a concrete historical character. The same objects and phenomena of the surrounding world for different people can be of varying importance, just as at different times for the same person value orientations can be very different. Personality values form a system of its life orientations, by which we mean the totality of the most important qualities of a person’s internal content, which are especially significant for him. Pages 608 to 618

Students from Generation Z: Trends in Education and Development

Ryndak V.G.a, Saldaeva O.V.b, aHonored Scientist of the Russian Federation, Doctor of Pedagogical Sciences, Professor, Head of  Department of Pedagogy and Sociology, Orenburg State Pedagogical University, Orenburg, bDoctor of Pedagogical Sciences, Director of N.K. Kalugina Pedagogical College, Orenburg, E-mail: aped@bk.ru, bped_college2@mail.ru

The objective of the article Is to determine the essence of generation Z students and trends in their education and development. A theoretical analysis of foreign and domestic psychological and pedagogical literature, conversations, analysis of portfolios, questionnaires, used in this research. Results showed the article gives a theoretical analysis and analysis of the research results, which enabled the researchers to clarify the concept of “a student of generation Z”; to determine the reasons for their psychological immaturity, delayed maturity, lack of educational activity, infantilism in behavior, attitude to career and work, understanding of self-improvement as an awareness around personal ideals; the role of self-improvement, self-realisation and self-development, as the most important installations of Centennials; the importance for them of self-control and self-esteem. Judgments about good education for students from generation Z are given; reasons for changing the “Z”’s value system in Russia and abroad. The methodological basis of the study was the axiological and activity approaches. The role of the computerization of the educational process, independent cognitive activity of students from generation Z is revealed. It is noted that the effectiveness and quality of the education of a modern student allows individual educational paths, a methodological resource that includes the best examples and practices, methods of training events in the electronic environment, online learning, and access to digital technology. Pages 619 to 634

Key Differences between Customer Satisfaction and Tourist Attractions in Palembang City

Sri Rahayua*, Wani Fitriahb, Rita Irvianic, Rebky Ali Hakimd, a,b,dDepartment of Management, Faculty of Economics and Business, University of Muhammadiyah Palembang, Palembang city, South Sumatera, Indonesia, cDepartment of Informastion Sistem, Sekolah Tinggi Management Informatika Pringsewu, Lampung Indonesia, Email: a*ayu_mir67@yahoo.com

The problem addressed in this study is the difference between customer satisfaction and tourist attractions in Palembang city. The sample were taken of 96 respondents using incidental sampling techniques. The primary data were collected using a questionnaire method. Qualitative and quantitative data analysis is used in this study. Analysis techniques of Kai Squared are used for data analysis. The results of research through testing Kai Squared (X2), shows that: 1) there is a difference in physical evidence on Ampera and BKB attractions (57%), Al-Qur'anAl-Akbar (73.3%) and JSC (33%); 2) there are differences in the reliability of Ampera and BKB attractions (57.3%), Al-Qur'anAl-Akbar (74.2%) and JSC (33%); 3) there is a difference in responsiveness in Ampera and BKB attractions (56.8%), Al-Qur'anAl-Akbar (73.3%) and JSC (32.8%); 4) there are differences in collateral for Ampera and BKB attractions (57%), Al-Qur'anAl-Akbar (73.5%) and JSC (32.8%); and 5) there is a difference in physical evidence on Ampera and BKB attractions (56.5%), Al-Qur'anAl-Akbar (73%) and JSC (32.8%). Pages 635 to 651

Influence of Competence and Compensation on Job Satisfaction: A Case Study of Ship Crew PT Amas Iscindo Utama

April Gunawan Malaua, Marihot Simanjuntakb, Larsen Barasaca,b,cSailing College of Science, Jakarta, Indonesia,  Jl. Marunda Makmur No.1 Cilincing, North Jakarta. Jakarta 14150,

Every shipping company needs competent and qualified crew members to carry out activities to help the company achieve its goals and job satisfaction. In addition to supporting crew competence, another factor that is also important for job satisfaction is the compensation received by the crew. But in reality, many crew members do not meet the standards and qualifications given by the company, so they do not provide optimal performance. As a result, the opportunity to get a promotion is very low. The solution to this problem is the holding of job training in the field of Human Resources Management (HRM) to form creative and innovative ship crews so that in the future, they can provide optimal performance. The problem with compensation is the low compensation received by the crew, which makes the crew feel unsatisfied. The right way to overcome this is to equate compensation in the form of salary/wages with ITF (International Transport Workers Federation) standards. The purpose of this study is to determine how much influence the competence and compensation on the work satisfaction of PT Amas Iscindo Utama crews with technical data analysis using multiple regression methods. The study found that competence and compensation have a positive and significant effect on crew job satisfaction, both partially and simultaneously. Pages 652 to 672

Digital Marketing  Implementation to  Increase  Customer Satisfaction  and its Impact  on  Image in  State  Banking  Industries

Nunung Ayu Sofiatia, Yoyo Sudaryob, a,bManagement Study Program of the Indonesian Institute of Economic Development, Jl. Soekarno Hatta Number 448 Bandung - Indonesia

This study uses a management science approach with a focus on Digital Marketing, Customer Satisfaction and Image. Observations were made on state banks which market digital products. The research was descriptive and verification. This research is a survey research using a sample of 200 people consisting of digital user customers in banking. Data collection using a questionnaire that is equipped with interviews and observations. Field data is collected and obtained using SEM (Structural Equation Modeling). Results showed that Digital Marketing consisting of sub-variables Website Engagement, Social Engagement, Click Through Rate, Conversion Rate, and  Duration on Customer  Satisfaction and its impact on the Banking Image on Simultaneous Government Bank was meaningful. The magnitude of the effect of variable Digital Marketing, and Customer Satisfaction to the image of the Banking amounted to 74.3 %, while the remaining 25, 7 % is influenced by other factors beyond the variables. Implementation of Digital Marketing at Government Banks is included in the assessment with a fairly good classification with an accurate total research score of 6,624 (57.8%). Pages 673 to 685

The Design of an Instrument for Identifying Students' Creativity in Solving Mathematical Problems

Atin Supriatina*, Zulela MSb, Endry Boeriswatic, Siti Annisahd, Aeni Latifahe, Ali Iskandar Zulkarnainf, a,b,cBasic Education, Jakarta State University,  Indonesia, dMadrasah Ibtidaiyah Teacher Education, State Islamic Institute of Palangkaraya , Indonesia, eEarly Childhood Education Program,  State Islamic Institute of Palangkaraya, Indonesia, fEarly Childhood Education Program,  State Islamic Institute of Palangkaraya, Indonesia, Email: a*atin.supriatin@mahasiswa.unj.ac.id,

The standard instrument identifying students' creativity in solving mathematical problems is still rarely used as a reference. One of the most important things an instrument must have is to match the objectives which will be measured and meet the validity and reliability. This research aims to illustrate the design of a valid and reliable instrument to identify students' creativity in solving mathematical problems. This type of research is descriptive research. The research object is an instrument designed by researchers. Data is obtained in the form of written statements and scores of instrument validators. The instrument assessment was conducted by three validators consisting of three lecturers. Descriptive statistics were used for data analysis. The results are acquired instruments that meet the requirements of validity and reliability to identify students' creativity in solving mathematical problems. Pages 686 to 698